Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
How long do I have to initiate my request for a refund or replacement?
You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.
How Long Will it Take To Get My Package?
You will get your product within the next 2 to 3 business days.
How Do I Track My Order?
Click on this link Track Your Order. Here provide your Order Id, which you get when you place your order, and provide your E-Mail address.
Do I Need A Account To Place Order?
Order placing at Buy Buy is very simple you just need to log in to your account and place your order.
FAQ Second Version
What are your payment gateways?
For the utmost convenience of our customers, we have multiple payment options:
Pay via Credit/ Debit Card:
After clicking “Complete order”, you will be redirected to Debit/Credit Card – Powered by bSecure to complete your purchase securely.
Online Bank Transfer/ IBFT
Please share the receipt with us at support@buybuy.com.pk along with your Order ID.
Following are the account details where Online payments can be made:
Can I cancel the order after placing?
Yes, You can cancel your order within the next 5 hours.
How Do I Place an Order?
Placing orders is very simple. Just select your desired product and provide the given information.
Can I make changes to an existing order?
I added an item to my cart, i will checkout later?
How Should I to Contact if I Have Any Queries?
You can reach us out through mentioned below mediums:
Helpline
03311116556 (Mon – Fri) from 9am till 6pm.
Live Chat
You can chat with us through our website www.buybuy.com.pk (Mon – Fri) from 9am till 10pm.
Email
Email your query at support@buybuy.com.pk and it will be responded within 24 hrs.
LOCATION DETAILS
Yes, we are located in Building # 107, Expo Avenue Lahore. You can find us on google maps. For directions click here
